Residential Customers

Tips And Facts

Preparing for installation

Make sure that you know what services your installer will provide and what you might need to handle yourself. For example, there may be an additional charge to move your furniture. Keep these things in mind before hiring an installer:

  • Remove all breakable items from area being carpeted and detach and store wiring from TVs, stereos, VCR/DVD and computers.
  • Determine who will remove and dispose of the existing carpet and cushion.  Check recycling options in your area.
  • Think about carpet placement. Ask that seams be placed in less visible areas, but don’t expect seams to be invisible.
  • Understand that carpet installed over a separate cushion must be power stretched to prevent bubbling and wrinkling later.
  • Insist that the installer follow the instructions from the carpet manufacturer and/or those set forth in the CRI Installation Standard PDF (PDF 1.06 MB) Need Help with PDF?

Before installers arrive, complete other remodeling projects intended in the room, such as painting and wallpapering.  Vacuum the old carpet to avoid the possibility of airborne dust and dirt.  After the carpet and cushion are removed, vacuum the sub-floor.

When carpet is delivered

Check your new carpet (texture, color and style) to make sure there are no visible defects before installation.  Be sure the installer will adhere to the CRI Installation Standard. PDF (PDF 1.06 MB) Need Help with PDF? Among other things, this standard requires that carpet must be power-stretched for proper installation to minimize wrinkling and rippling.  Seam edges must be sealed with an appropriate adhesive to prevent delamination and edge ravel.

Also, bear in mind that your new carpet needs to be installed over a structurally sound subfloor.  Any damage that has been done by insects, water or other problems need to be repaired prior to carpet installation.

During installation

New, thicker carpet may prevent doors from swinging clear and free. Your installer may remove the doors and rehang them if possible.  If the doors do not clear, arrange to have them trimmed.  It is your responsibility to provide an adequate supply of fresh air during installation.  Open windows and doors, use an exhaust fan or operate the fan of your heating or air conditioning system. The “new carpet smell” will clear very quickly, usually in less than 72 hours.

After installation

In the months following installation, you may notice some shedding or sprouting. This is normal and will not affect the carpet’s life or beauty. Here’s what to do:

  • Shedding— The shedding of loose fibers is normal and should subside with regular vacuuming.
  • Sprouting— If a single tuft extends beyond the carpet’s surface, simply clip it off. Do not pull it out.
  • Pile reversal or shading— This seeming color change may occur in various parts of the carpet, caused by light being reflected in different ways as pile fibers are bend in different directions.  This is not a defect but a characteristic of plush carpet.
  • Wrinkling— If ripples occur, call your retailer.  It may be necessary to professionally restretch the carpet.

If you have any additional questions, contact your retailer and/or the carpet manufacturer.

Download Adobe ReaderDocuments in Portable Document FormatPortable Document Format (PDF) icon (PDF) require the use of the free software Adobe Reader. If you experience difficulty reading a PDF document, please consider upgrading your Adobe Reader software to the latest version, which is available on the Adobe website.

» back to top